Refund & Returns Policy – BebiduHair

At BebiduHair, your satisfaction is our top priority. If for any reason you are not happy with your purchase, our Refund & Returns Policy explains your options and how to process a return or refund.

1. Returns Eligibility

You may request a return if:

• The item is unused, unwashed, and in its original packaging.

• The request is made within 30 days of receiving the product.

• You have a valid proof of purchase.

Please note: Some items, such as hair products or personal care items, may be non-returnable for hygiene reasons.

2. How to Initiate a Return

To start a return, please contact our support team:

📧 Email: [email protected]
📱 WhatsApp: +86 133 1641 5309

Include:

• Order number

• Product name(s)

• Reason for return

Our team will provide instructions and the return shipping address.

3. Refunds

• Refunds will be processed once we receive and inspect the returned item.

• Refunds will be issued to the original payment method.

• Depending on your bank or card provider, it may take 5–10 business days for the refund to appear in your account.

4. Exchanges

• If you wish to exchange an item, please follow the return process and place a new order for the replacement item.

• We currently do not offer direct exchanges.

5. Shipping Costs

• Customers are responsible for return shipping costs, unless the item is defective or incorrect.

• Original shipping costs are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days of delivery. Include a photo of the item, and we will provide a replacement or full refund, including shipping costs.

7. Contact Us

If you have any questions about our Refund & Returns Policy or need assistance, please reach out:

📧 Email: [email protected]
📱 WhatsApp: +86 133 1641 5309